Your Data. Your Control. Our Commitment.
We built panenjp around your privacy. Every account detail, payment record and gaming session stays encrypted and protected. This policy shows exactly how we handle your information across...
What We Collect and Why
When you open an account with panenjp, we collect your name, email, phone number and payment details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also track your gaming activity, session history and account balance to deliver the lobby experience you see. In supported regions where local law permits, we retain this data for account recovery,
dispute resolution and fraud prevention. Your data never leaves our secure servers without your consent.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any data request, deletion inquiry or account concern. We respond within 24 hours.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing in one place.
Legal Requests
If you need a formal data export or have a legal question about your information, contact our compliance team at [email protected].
How We Protect Your Trust
SSL Encryption
Every transaction between your device and our servers uses 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS payments are...
PCI Compliance
We meet Payment Card Industry standards for handling payment data. Third-party audits confirm our security posture every quarter.
Data Minimization
We collect only what's needed to run your account and process your deposits. No unnecessary tracking, no data sales to...
Fraud Detection
Our system monitors unusual login patterns, rapid withdrawals and suspicious payment sources. We alert you immediately if we spot anomalies.
Retention Limits
Account data stays with us for seven years after closure for regulatory compliance. Gaming logs are archived after two years...
Staff Access Control
Only authorized personnel can view your account details, and only when needed for support or compliance. All access is logged...
Privacy Across panenjp
| Live Casino Tables | Your table history and chip movements are logged for account verification and dispute resolution. Session data is encrypted and retained for 90 days. |
|---|---|
| Slot Lobbies | Spin history and feature triggers are recorded to calculate your account balance accurately. We don't sell this data to game providers. |
| Sportsbook Markets | Your betting slips and market selections help us personalize your lobby view. Bet history stays private and is never shared with sports leagues. |
| QRIS Deposits | QRIS transaction IDs are stored for reconciliation only. We don't retain the underlying bank details after your deposit clears. |
| Mobile App | The panenjp app requests location permission only for geofencing in supported regions. You can disable it anytime in your phone settings. |
| Email Notifications | We send login alerts, withdrawal confirmations and promo updates to your registered email. Unsubscribe from marketing mail in your account preferences. |
| Third-Party Links | If you connect your panenjp account to a sportsbook partner or affiliate, that partner's privacy policy applies to their data collection. |
What Defines Our Privacy Approach
Transparent Logging
Every action on your account—login, deposit, withdrawal, game session—is timestamped and logged. You can review your full activity history anytime.
No Resale Policy
We never sell your gaming preferences, betting patterns or contact details to advertisers, data brokers or third-party marketers. Your profile stays yours.
Consent-First Sharing
If we need to share your data with a payment processor or compliance partner, we ask first. You control what leaves your account.
Deletion Rights
Close your account and request a full data wipe. We remove your personal details within 30 days, keeping only anonymized records for legal compliance.
Breach Notification
If we detect unauthorized access to your account or our systems, we notify you within 24 hours with details and next steps to secure your profile.
Regional Compliance
Our privacy practices align with Indonesian data protection standards and supported-region regulations. We update this policy as laws evolve.